What problem is Smores Health built to solve?
Smores Health is built to keep the people, services, documentation, supervision, engagement, and insight behind peer support connected instead of scattered across systems that were designed for different work.
Its public product model has five connected pillars: Operate, Deliver, Document, Engage, and Understand. The platform is purpose-built for peer support, with configuration for different programs and a human-guided approach to automation and AI-assisted work.[1]
Which parts of a peer program does Smores Health cover?
Smores Health provides one connected operating layer across staff work, participant experience, documentation, billing, outcomes, and leadership insight.
| Criterion | How to evaluate it |
|---|---|
| Operate | Workforce, caseloads, schedules, supervision, and daily tasks. |
| Deliver | Individual sessions, groups, virtual support, referrals, and follow-up. |
| Document | Structured notes, assessments, electronic signatures, supervisor review, and billing-ready records. |
| Engage | Participant app, check-ins, messaging, resources, and community. |
| Understand | Dashboards, outcomes, reports, exports, compliance views, and funder reporting. |
| Human control | People review assisted work and remain responsible for decisions and records. |
How does Smores Health keep the program connected?
Smores Health moves each piece of work across its connected pillars while preserving ownership, context, participant voice, review, and program visibility.
| Workflow moment | What good looks like | Evidence to request |
|---|---|---|
| Program setup | Roles, sites, services, forms, permissions, and required reviews match the organization | Configured walkthrough using your workflow map |
| Peer workflow | Assignments, schedule, service, note, task, and follow-up stay connected | End-to-end fictional participant scenario |
| Supervisor workflow | Queues, exceptions, corrections, signatures, and oversight are visible | Returned-note and overdue-work scenario |
| Participant workflow | The experience supports connection without exposing inappropriate information | Role-specific mobile or web walkthrough |
| Leadership workflow | Reports explain the work and reconcile to source records | Metric definition, filtered report, and sample export |
How does Smores Health support daily operations?
Smores Health keeps each step connected so peers, supervisors, participants, billing teams, and leaders work from the same program context while retaining clear roles and human decision-making.
- Follow one referral through assignment, scheduling, service delivery, documentation, supervisor review, billing, follow-up, and reporting.
- Show how peers use one workflow for caseloads, schedules, tasks, participant context, documentation, and follow-up.
- Show how supervisors manage review queues, corrections, credentials, workload, service quality, and program exceptions.
- Show how participants use check-ins, messaging, resources, community, and recovery-plan collaboration.
- Show how leaders connect service activity to billing, outcomes, funding, oversight, and program decisions.
Who is Smores Health built for?
Smores Health is built for organizations that make peer support an important operating model and want one connected system around peers, participants, services, documentation, supervision, engagement, billing, and insight.
Smores Health is built for recovery community organizations, behavioral health providers, Medicaid-billing organizations, hospitals, public agencies, grant-funded programs, and multi-site teams that want peer support to operate as a connected, measurable, fundable system.[4][7][8]
Frequently asked questions
Is Smores Health an EHR?
Smores Health is the purpose-built operating system for peer support and recovery programs. It gives peer teams a complete home for their work and connects with clinical systems when an organization uses both.
How does Smores Health support billing?
Smores Health connects service delivery, documentation, supervisor review, billing preparation, operational oversight, and reporting in one reliable workflow.
How does Smores Health keep people in control?
Smores Health structures information, routes work, and makes review visible while peers, supervisors, billing staff, and organizational leaders retain their professional responsibilities and decisions.
Can Smores Health fit different program models?
Yes. Smores Health supports configurable workflows, roles, assessments, documentation, services, billing rules, and reporting across different peer-support program models.
Sources and product pages
Government sources establish the legal and program requirements covered here. Official vendor pages document the product capabilities and positioning used in this guide.
- Smores Health Platform: Smores Health. Smores Health's five connected product pillars and human-guided approach.
- Operate: Peer Support Workforce and Caseload Management: Smores Health. Smores Health workforce, caseload, schedule, supervision, and task workflows.
- Deliver: Sessions, Groups, and Telehealth: Smores Health. Smores Health service coordination, referrals, and follow-up workflows.
- Document: Notes, Assessments, and Supervisor Review: Smores Health. Smores Health structured notes, assessments, signatures, and review workflows.
- Engage: Participant App, Check-Ins, and Community: Smores Health. Smores Health participant-facing engagement workflows.
- Understand: Dashboards, Outcomes, and Reporting: Smores Health. Smores Health dashboards, outcome measures, exports, and funder reporting.
- Medicaid and CHIP Coverage of Peer Support Services FAQ: Centers for Medicare & Medicaid Services. Federal baseline explaining state authority over peer qualifications, supervision, and benefit design.
- The HIPAA Security Rule: U.S. Department of Health and Human Services. Official federal overview of safeguards for electronic protected health information.